We’re truly sorry to see you go. Whether we missed the mark or it’s just not the right time, please know this—we respect your decision and are here to make the process easy, transparent, and stress-free.
No pressure. No guilt. Just support.
What Happens When You Cancel?
Once you request cancellation, your account will move to Free Starter Plan mode immediately.
Here’s what that means:
✅ You’ll still have access to any unused listings
✅ You can continue testing Fotello as we roll out updates and improvements
🚫 You won’t be able to download your edits
🚫 You can’t request human revisions
🚫 Clients can view shared photos, but can’t download them
Even after you cancel, you’re welcome to explore and re-evaluate us as we grow. We’d love to earn your trust again in the future.
How to Cancel
We’re working on a self-serve cancellation option, but for now: Just send us a message at least 7 days before your next billing cycle, and we’ll take care of it for you—fast and easy.
If you’re open to it, we’d be grateful for any quick feedback on why you're leaving. We take every response seriously, and we’ll follow up if we’re able to improve what didn’t work for you.
Refund Policy
We stand by our product and believe you should be able to try Fotello risk-free.
Full Refund Guarantee
If you submit a cancelation request within 7 days of your first payment, you’ll receive a full refund—no questions asked, regardless of the number of listings you've used.
Refunds are Not Available If:
It’s been more than 7 days since your first payment
You’re on a Startup Program plan
You’ve been on consecutive billing cycles
You’ve upgraded your plan recently
These policies help us keep things fair, consistent, and sustainable for everyone. If you’re unsure where your situation fits, just reach out—we’ll walk you through it with care.
Can I Pause My Plan Instead?
We totally get it—photography has its seasons. While we don’t offer a "pause" option, Fotello is built to be flexible. You can upgrade or downgrade your plan anytime while keeping your unused listings.
Even during slow months, your listings roll over—so you’re building a buffer for peak season and keeping your editing costs predictable.
We’ve chosen not to offer pausing so that we can treat every customer fairly. Without this, someone could sign up for a high-volume plan at a lower cost per listing, cancel, and still use listings while others pay full price. We want to build sustainable, long-term partnerships—rooted in fairness, transparency, and mutual respect.
Ready to Come Back?
We’d love to have you back anytime. When you’re ready, just sign up for any plan that fits your workflow. Once your payment goes through:
Your new listings will be added immediately
Any unused listings from before will be restored
Your account will be fully unlocked with no limitations
Message us and we'll get things rolling again.
Final Word
As they say, Rome wasn’t built in a day—and neither is a world-class AI real estate media platform. But we’re improving every single week, and your feedback plays a huge role in that.
If something fell short, please know: we’re listening. We're truly sorry if we disappointed you. And we're working to earn back your trust, one update at a time.
AI is still in its early days—and what feels like a miss today might be a game-changer tomorrow. You wouldn’t be the first to return when things improve, and we’d be truly honored to support your work again when the time feels right.
Most of all, thank you. For giving us a chance. For holding us to a high standard. And for being part of this journey—even if just for a little while.